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FAQs and Help
Phone Betting:
Mon to Sun, 7am - 12am AEST
1800 888 001
Support:
Mon to Sun, 7am - 12am AEST
1800 PLAYUP
1800 752 987
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FAQs

FAQs

WHAT DEPOSIT METHODS ARE THERE?

You can fund your account using a number of methods;

  • Visa or Mastercard Credit/Debit card
  • Poli
  • BPay
  • Bank Transfer

WHEN ARE WITHDRAWALS PROCESSED?

Withdrawals are processed after 1pm AEST Monday - Friday (excluding public holidays).

If your withdrawal request is received by 11am AEST it will be processed the same day.

HOW DO I VERIFY MY ACCOUNT?

Accounts must be verified within 14 days in accordance with our legislative requirements.

Within the My Account section, there is a tab called 'Verify'.

Selecting this tab will attempt to automatically verify your identity using various online databases.

Please note you may be prompted to enter additional information such as drivers licence number to complete the verification process.

CAN I BET IN PLAY OR OVER THE PHONE?

Yes you can.

To bet in-play or over the telephone please call 1800 888 001. Legislation requires that all in-play bets must be placed by telephone.

WHERE DO I DOWNLOAD THE MOBILE APP? 

You can download the Apple app straight from the App Store.

The Android app is available by downloading the APK file here https://www.playup.com.au/AndroidApp

WHO OWNS PLAYUP?

PlayUp is the trading name of PlayUp Interactive Pty Ltd licensed by the Northern Territory Goverment.

PlayUp is proud to be one of the few 100% Australian owned bookmakers.

CAN I CHANGE MY PASSWORD?

Yes.

Once your account is verified you may access the Security tab located in the My Account section https://www.playup.com.au/Account/Home