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FAQs

FAQs

How do I deposit into my account?

You must have funds in your account before you can place a wager. PlayUp accepts several methods of payment which can all be accessed under the "DEPOSIT" tab:

Credit Card - simply select the "Credit card deposit" tab and enter your details.
EFT (Electronic Funds Transfers) - PlayUp accepts direct funds transfers from bank accounts. You will need to do this from your own bank's website. You can find our bank details under "EFT payment notification" as well as the form to notify us of your payment. Be sure to put your user ID as the reference on any bank transfer.
BPAY - PlayUp accepts BPAY payments. Select the "Bpay Notification" tab to access the Biller code and notify us of your payment.
POLi - Facilities are available for members to make deposits via Poli. To access this select the "Deposit" Button and activate the POLI Tab.

How do I withdraw Funds?

Credit card clients must return the equal amount of their credit card deposits previously paid into their PlayUp Account back to the same credit card, however, they may elect to have winnings surplus to those credit card deposits lodged to their own bank accounts. Click on "MY ACCOUNT" select "Banking" and either "Credit Card Withdrawal" or "Bank Withdrawal".

What happens if the horse I bet on gets scratched?

If you have backed a runner for a Win, Place or Each-Way prior to the final acceptance time, your bet is lost. If the bet was placed after final acceptance time your bet will be refunded but deductions may be applied to remaining live bets. If you have backed a scratching in a double, your money is lost if the bet was placed prior to both legs being at final acceptance stage. If the bet was placed after both legs were at final acceptance stage then your stake will be wagered on the remaining live leg, but deductions may be applied to remaining live doubles. Similar rules apply to Multis.

Can I bet any other way than on the website?

PlayUp also accepts bets over the telephone- 1800 888 001- please note that the minimum telephone wager is $10.

What do I do if I've forgotten my password or username?

If you have forgotten your password, you can simply click on the Forgotten Password link under the login box and follow the steps to retrieve your password which will be sent to your nominated email. If you have forgotten your user ID, you will need to contact PlayUp and complete a set of security demands before we can supply your number. Email us or call us on 1800 888 100 if you require assistance in retrieving your lost details.

How do I verify my account?

To comply with Australian Federal Government Anti-Money Laundering legislation, licensed Bookmakers are required to perform mandatory identification validation on all customers.

PlayUp accepts 100 points of ID. Requirements can be found here en.wikipedia.org/wiki/100_point_check ? and proof of ID can be emailed to [email protected]. Should you have any difficulties a customer service rep can assist the process with an automatic verification check such as VEDA.

How do I use my Bonus Bets?

Click on the link next to your Free Bet balance. Enter your promotional code in the box provided Once you submit the code and follow any steps that may relate to the specific bonus, your funds will be credited. Please check the rules for all Terms and Conditions relating to Bonus Bets.